Founded by local entrepreneurs, senangPay began as a simple solution to facilitate online payment transactions for Malaysians. Over the years, it has established itself as a comprehensive payment hub, going beyond the typical offerings of a payment gateway provider. Today, senangPay continues to embody a commitment to excellence and continuous innovation in the dynamic landscape of online payments.

On a mission to empower small and medium enterprises, senangPay has revolutionised payment methods for countless local merchants of all scales. It provides comprehensive solutions that resonate with modern consumers by offering a diverse range of payment options, from cutting-edge FPX transfers and e-wallets to Buy Now Pay Later and retail payment solutions.

Garnering international recognition, in 2022, senangPay joined forces with DOKU, a prominent payment player in Indonesia. This signalled the enhancement of accessible, flexible and feature-rich payment platforms in the Malaysian market, particularly for SMEs. Following the acquisition, it is now embarking on a journey to facilitate cross-border transactions.

Complete your sign up through the registration page and make a payment. Once done, head to senangPay dashboard to complete and upload your required documents. Your account will be processed for verification and approval by senangPay and our acquiring bank. We will notify you once your account has been verified.

Age Requirement:
You must be at least 18 years old to register with senangPay.

Business Registration:
Your business must be officially registered with the Companies Commission of Malaysia (SSM). This ensures that your business is legally recognised and compliant with local regulations. Please be advised that the solutions and services provided by senangPay are not applicable to businesses that are currently undergoing bankruptcy proceedings.

KYB (Know Your Business) Verification:
You are also required to provide essential identification documents and business records to verify the identity of the business owner and the legitimacy of the business.

Additional Checks:
Depending on the payment provider’s policies, there might be additional checks or qualifications required to approve your application. This can include assessing the business’s financial stability, transaction history, or compliance with anti-money laundering regulations.

We require the following documents for verification purposes:

• A soft copy of your company’s SSM certification
• A soft copy of the director’s identification card
• A soft copy of your latest bank statement

Subject to certain payment providers’ policies, additional checks or documents may be required. Please review the possible list of other documents here.

We offer instant approval for certain payment methods. Once your registration is complete and all your documents have been fully submitted, senangPay will verify your account and approve it if all information is accurate. Please note that some payment options may require additional approval from third parties, such as banks or BNPL providers, which could result in a longer approval period.

You may start using senangPay to accept payments with the approved payment methods immediately after your application is approved and all verifications are completed.

Depending on your subscription package, an annual subscription fee may apply, along with transaction rates based on the payment methods you choose. If you choose our custom Enterprise package, you can enjoy the lowest customised transaction rates. For more details, please refer to our pricing page.

We offer two standard subscription packages—Starter and Advance, as well as a custom Enterprise package tailored to different business needs. For more details, please refer to our pricing page.

Certain charges may apply for add-on services, advanced features or customisations. For more information, our customer support team is available 24/7. Please contact them at 03-2771 2707 or [email protected] for further assistance.

To view your charges, go to the Charges > List section on your senangPay dashboard. To make a payment, click the Action button and follow the steps to proceed with payment. Alternatively, you can email us at [email protected] for further assistance.

Our payment solutions are available to non-profit organisations with standard charges and fees. If you wish to discuss rates further, please submit your inquiry here and one of our representatives will contact you.

In your senangPay dashboard, go to Settings and find the Subscription section. Click on “Upgrade Subscription” and select your preferred upgrade. The applicable fees will be displayed on the checkout page. Once payment is completed, we will update your package accordingly. For further details, read more here.

You can find the login button in the menu on our website, or click here. Enter your registered email and password to access your account.

Please contact our customer support team at [email protected] for assistance. We will require the updated SSM registration for verification purposes.

You are required to register a separate account for a different business. For more information, please contact our support team at [email protected].

Yes, you can assign access control to your team members, allowing them to help manage your senangPay dashboard or account.

Click on “Forgot Password” on the login page and follow the instructions sent to your registered email address.

Please be informed that changing your access email may incur additional charges. For assistance or further clarification, please contact our customer support team at [email protected].

In your senangPay dashboard, go to the “Settings” page and look for the “Profile” section. Make the necessary edits and save your changes.

Yes, but we will need some clarification from you before proceeding with the deactivation. Please send your inquiry to [email protected] for further assistance.

Yes, this is possible. Our senangPay payment gateway is designed for large-scale businesses that may have multiple branches or stores. For assistance, please contact our customer support team at [email protected].

Yes, the payment page is customisable to provide full flexibility and branding opportunities. Please send your inquiry to [email protected].

We will need additional information to clarify the situation. Please send your inquiry to [email protected].

Your settlement will be credited to your registered bank account with senangPay. Please ensure your bank account details are always up to date. You can find your bank account details in the Settings > Profile section of the senangPay dashboard.

Yes, but additional charges may apply for changing account details. Log in to your senangPay dashboard, go to the Settings page, find Profile and update your bank account details accordingly. Remember to save your changes.

Note: To view any charges related to changing bank account details, go to the Charges page and look for the List section. Click the Action button on the page. Alternatively, you can email us at [email protected] for assistance.

The minimum amount for cash out is RM100. Amounts less than this cannot be cashed out. You can initiate a settlement proceedings and your funds will be credited to you accordingly to the settlement schedule.

The settlement schedule varies based on payment methods, provider policies and the criteria set by your subscription package. Please visit our senangGuide for more details.

• Settlement timing: Your settlement might be processed in the next batch or it might not be a settlement day yet, such as a public holiday. Please refer to the settlement schedule for more details.
• Incomplete documents: Your documents may be incomplete for account verification purposes. Please log in to your dashboard and complete the required documents to proceed with settlement.
• Minimum amount: You may not have reached the minimum settlement amount of RM100.
• Settlement on hold for verification purpose: Your settlement might be on hold. Please email us at [email protected] for assistance.

Selling with a website:
If you have a website, senangPay provides seamless integration options to add payment processing capabilities directly to your online store. You can integrate our payment gateway with popular e-commerce platforms, such as Shopify, WooCommerce, Adobe Magento, and more. This allows you to accept payments from your customers directly on your website with minimal setup. Please visit our online stores page for further information or to find the right solution for your business.

Selling without a website:
If you don’t have a website, you can still use senangPay’s payment solutions. We offer options such as payment links and invoicing. You can generate payment links and send them to your customers via e-mail or messaging apps, or create invoices with embedded payment options. This allows you to collect payments even without an online storefront. Please visit our social selling page for further information or to find the right solution for your business.

Enterprise solutions:
Designed for large-scale businesses that require tailored payment solutions to manage high transaction volumes and complex business operations, our enterprise solutions offer extensive flexibility, including advanced payment features, the lowest transaction rates, multi-currency support, payout APIs, and seamless integration with your existing systems. This provides the scalability and customisation needed to streamline your payment processes. Please visit our enterprise solutions page for more information and find the right solution for your business.

senangPay offers a range of payment features to help you manage and optimise your transactions. Visit our solutions page to find the features tailored to each solution.

• For online store solutions, click here.
• For social selling solutions, click here.
• For enterprise solutions, click here.

To view more features and their respective charges, visit our pricing page for details.

Fees may apply depending on the payment features you use and your subscription package. For detailed information on fees and charges, please refer to our pricing page or contact our support team at [email protected].

senangPay offers customisation options for certain features in your payment solution, depending on your subscription package. For enterprises with high transaction volumes, consider our custom Enterprise package, which provides more extensive customisation, including features, transaction rates, API integration, and more. Schedule a meeting with our Enterprise team now to discuss your specific requirements.

• For social sellers or micro SMEs: If you prefer to sell without a website or operate a micro-scale online store, consider our Starter package. This package includes FPX and e-wallet payment options with basic payment features, suitable for your needs.
• For small to medium-scale online stores or e-commerce businesses: If you run a small to medium-scale online store or e-commerce business, our Advance package is ideal. It enables all payment options and provides advanced payment features to support your growing business.
• For large enterprises with over RM1 million in monthly transactions: For large enterprises with high transaction volumes, the custom Enterprise package is the best choice. This package offers extensive customisation options, including the lowest transaction rates, payout APIs, advanced integration features, and more.

For further details to choose the right package for your business, please visit our pricing page.

Yes, senangPay supports both local and international businesses. Our platform is equipped to handle transactions in multiple currencies, making it suitable for businesses operating globally. For large-scale or multinational companies, our custom Enterprise package offers additional features tailored to meet the specific needs of high-volume or international transactions.

To discuss your requirements and explore how our solutions can fit your international business needs, please schedule a meeting with our Enterprise team.

To make a refund to your customer, you’ll need to click on the Request Refund located on each row of the credit card transactions. Then, a payment form will appear you may follow the instructions to complete.

A refund process usually will take up 14 working days.

The customer/cardholder need to refer this to their respective card issuing bank.

Please contact your merchant for a refund request.

Please send your inquiry along with SMS/email of proof that your card has been charged by Simplepay Gateway Sdn Bhd, and our team will investigate the matter and contact you soon.

You may open a ticket explaining reason of not accepting overseas card to be used. Compliance & Risk team will review your case depending on any risk associated with the nature of your business using non-local card payments.

Review the dispute and reply with your explanation of what happened. Respond quickly and include suggestions on how to resolve the dispute. Once a dispute has been opened, you and your buyer have 3 days to come up with a resolution.

We don’t initiate or handle chargebacks – the buyer’s card issuer does, so that process follows the issuer’s policies. We also don’t judge the validity of a chargeback; that’s the responsibility of the card issuer. Our role is simply to collect information about the transaction and help you work with the card company to resolve the chargeback.

Read on Dispute Process here.

Yes. Security has always been our first priority and will be handled on the highest level of attention and immediate action will be taken upon any security implications to the overall system. Our system has been audited to be secure and we are currently in the process of getting certified for PCI-DSS compliance, which is the highest level of security assurance any company can have. There’s no compromise on security and we will always handle it first and foremost.

Yes. Security has always been our first priority and will be handled on the highest level of attention and immediate action will be taken upon any security implications to the overall system. Our system has been audited to be secure and we are currently in the process of getting certified for PCI-DSS compliance, which is the highest level of security assurance any company can have. There’s no compromise on security and we will always handle it first and foremost.

The PCI DSS applies to all entities that store, process, and/or transmit cardholder data. It covers technical and operational system components included in or connected to cardholder data. If you are a merchant who accepts or processes payment cards, you must comply with the PCI DSS.

We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorized access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centers, and information access authorization controls. While we are dedicated to securing our systems and Services, you are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the Personal Data we maintain about you is accurate and current. We are not responsible for protecting any Personal Data that we share with a third-party based on an account connection that you have authorized.

PCI DSS is a set of security standards designed to ensure security. Read more on PCI DSS here.

senangPay is certified with PCI DSS level 1 compliance, the highest level of compliance for this certification.

senangPay has been certified with PCI-DSS level 2 certification. Which allow us to store credit card information. Your server does not need to have the PCI-DSS certification since the credit card information will be stored on our server. But, we need you to make sure that you are providing a secure environment (secure from any kind of hacking method available).

If you accept credit or debit cards as a form of payment, then PCI compliance applies to you. The storage of card data is risky, so if you don’t store card data, then becoming secure and compliant may be easier.

Yes.

senangPay is registered with Bank Islam as our acquiring Bank.

You can e-mail us at [email protected], call our support line at 03-2771 2707, or WhatsApp us at 017-8244534.

Yes, our customer support team is available around the clock to assist with your online business. You can contact us through the channels listed above or submit your enquiry here.