I can’t proceed with cash out or settlements. Why is this happening?
Settlement timing: Your settlement might be processed in the next batch or it might not be a settlement day yet, such as a public holiday. Please refer to the settlement schedule for more details. Incomplete documents: Your documents may be incomplete for account verification purposes. Please log in to your dashboard and complete the required […]
What is the settlement schedule?
The settlement schedule varies based on payment methods, provider policies and the criteria set by your subscription package. Please visit our senangGuide for more details.
I’ve just started using senangPay. When can I cash out or request a settlement?
The minimum amount for cash out is RM100. Amounts less than this cannot be cashed out. It will be automatically processed and your funds will be credited to you accordingly to the settlement schedule.
Can the bank account details be changed?
The initial bank account details submitted during registration cannot be changed by merchants themselves. If you wish to update your bank account information, please contact our customer support team at [email protected] Kindly note that changing your access email or bank account details may incur additional charges.
How will the money be transferred to me (settlement)?
Your settlement will be credited to your registered bank account with senangPay. Please ensure your bank account details are up to date. You can find your bank account details in the Settings > Profile section of the senangPay dashboard.
Can I set up additional senangPay payment accounts for multiple stores under the same registered business?
Yes, you can set up multiple senangPay payment accounts for different stores under the same registered business. Our senangPay payment gateway is designed for large-scale businesses that may have multiple branches or stores. For assistance, please contact our customer support team at [email protected].
How do I upgrade my package ?
To upgrade your package, log into your senangPay dashboard, go to Settings and find the Subscription section. Under it, click on “Upgrade Subscription” and select your preferred plan to upgrade. The applicable fees will be displayed on the checkout page. After completing the payment, your package will be updated. For further details, read more here.
What will happen to the settlement if my account is deactivated or terminated?
If your account is deactivated or terminated, we will need additional information to clarify the situation. Please send your inquiry to [email protected].
Can I deactivate my senangPay account?
Yes, you can deactivate your senangPay account. We will require some clarification from you before proceeding with the deactivation. Please send your inquiry to [email protected] for further assistance.
How do I edit my account details?
To update your account details, navigate to the “Settings” page in your senangPay dashboard, then select the “Profile” section. Make the necessary edits and save your changes.
