I can’t proceed with cash out or settlements. Why is this happening?
Settlement timing: Your settlement might be processed in the next batch or it might not be a settlement day yet, such as a public holiday. Please refer to the settlement schedule for more details. Incomplete documents: Your documents may be incomplete for account verification purposes. Please log in to your dashboard and complete the required […]
What is the settlement schedule?
The settlement schedule varies based on payment methods, provider policies and the criteria set by your subscription package. Please visit our senangGuide for more details.
I’ve just started using senangPay. When can I cash out or request a settlement?
The minimum amount for cash out is RM100. Amounts less than this cannot be cashed out. You can initiate a settlement proceedings and your funds will be credited to you accordingly to the settlement schedule.
Can the bank account details be changed?
Yes, but additional charges may apply for changing account details. Log in to your senangPay dashboard, go to the Settings page, find Profile and update your bank account details accordingly. Remember to save your changes. Note: To view any charges related to changing bank account details, go to the Charges page and look for the List […]
How will the money be transferred to me (settlement)?
Your settlement will be credited to your registered bank account with senangPay. Please ensure your bank account details are always up to date. You can find your bank account details in the Settings > Profile section of the senangPay dashboard.
What will happen to my settlement if my account is deactivated or terminated?
We will need additional information to clarify the situation. Please send your inquiry to [email protected].
