What should I do if I suspect a security issue with my account?
If you suspect any security issues with your senangPay account, please contact our support team immediately at [email protected] or WhatsApp us at 017-8244534. We have dedicated personnel to assist with security concerns and will take swift action to address any potential threats. For tips on staying safe online and recognising common scams, please visit our […]
What other certifications and memberships does senangPay have?
senangPay is proud to hold several important certifications and memberships: PayNet member: We are a member of PayNet, Malaysia’s national payment network, ensuring our services integrate seamlessly with the country’s payment infrastructure. Malaysia Digital status: senangPay holds the Malaysia Digital Status (formerly MSC Status), reflecting our commitment to digital innovation and our role in advancing […]
What are the Bank Negara Malaysia regulations from senangPay meant for my online store/website?
Bank Negara Malaysia (BNM) regulations are designed to ensure the safety, integrity, and transparency of financial transactions. For your online store or website, BNM regulations with senangPay mean: Secure payment processing: We adhere to BNM’s guidelines to ensure secure and reliable payment processing, protecting your customers’ financial information from fraud and unauthorised access. Transparency and […]
What are the PCI DSS regulations from senangPay meant for my online store/website?
PCI DSS (Payment Card Industry Data Security Standard) regulations are designed to protect payment card information and ensure secure transactions. For your online store or website, PCI DSS compliance with senangPay means: Secure data transmission: We use encryption to protect payment card information during transmission, ensuring that data sent between your customers and our systems […]
Is senangPay compliant with any other regulations?
Yes, senangPay is compliant with several important regulations: 1. PCI DSS (Payment Card Industry Data Security Standard): We adhere to PCI DSS requirements to ensure the secure handling of payment card information and to protect against data breaches. 2. Bank Negara Malaysia (BNM) Regulations: senangPay follows the guidelines set by Bank Negara Malaysia to ensure […]
How does senangPay protect my data and my customers’ data?
senangPay is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA). We implement robust data protection measures to ensure that your personal information is collected, stored and processed securely. We only use your data for the purposes specified and have respective protocols to prevent unauthorised access.
