How do I use my company name to show on payment page instead of Simplepay Gateway Sdn Bhd (MID)?
Please send your enquiry to [email protected]
Can I register for more account using the same business details?
Yes.
How do I upgrade my package ?
Go to Settings > Subscription Click on “Upgrade Subscription”. An auto-calculation will be performed for how much you will need to pay for upgrading. You’ll then need to complete the payment. Once we received the payment, we will change your account status from Basic to Advance/Special (as requested). Read more here.
What will happen to my settlement balance if my account is closed/terminated?
Please send your inquiry to [email protected]
How do I close my account?
Please send your inquiry to [email protected]
How do I edit my account details?
Login to your dashboard, go to Settings > Profile.
How do I change my access email?
Please send your enquiry to [email protected]
How do I reset/change my password?
Click on forgot password at the login page, and the instruction will be sent to your contact email.
Can I invite team members to access my account?
Yes. You can invite your team members (IT, Sales, Finance and other team (according to you)). They have been given to access predetermined menus.
Can I change my registered company?
No. If you change your business, you need to register a new senangPay account for it.
