Can I customise the payment page with my company’s branding?
Yes, the payment page is customisable to provide full flexibility and branding opportunities. Please send your inquiry to [email protected].
Can I set up additional senangPay payment accounts for multiple stores under the same registered business?
Yes, this is possible. Our senangPay payment gateway is designed for large-scale businesses that may have multiple branches or stores. For assistance, please contact our customer support team at [email protected].
Can I deactivate my senangPay account?
Yes, but we will need some clarification from you before proceeding with the deactivation. Please send your inquiry to [email protected] for further assistance.
How do I edit my account details?
In your senangPay dashboard, go to the “Settings” page and look for the “Profile” section. Make the necessary edits and save your changes.
How do I change my access email?
Please be informed that changing your access email may incur additional charges. For assistance or further clarification, please contact our customer support team at [email protected].
How do I reset or change my password?
Click on “Forgot Password” on the login page and follow the instructions sent to your registered email address.
Can I add users or team members to access my account?
Yes, you can assign access control to your team members, allowing them to help manage your senangPay dashboard or account.
Can I change the registered business or use the same senangPay account for a different registered business?
You are required to register a separate account for a different business. For more information, please contact our support team at [email protected].
Can I change the director’s details?
Please contact our customer support team at [email protected] for assistance. We will require the updated SSM registration for verification purposes.
How do I log in to my senangPay account?
You can find the login button in the menu on our website, or click here. Enter your registered email and password to access your account.
