Do you offer free / discounted rate for non-profit organisation?
Contact us at [email protected] with your details and inquiries, and our representative will contact you.
How do I view/pay my other charges ?
View your charges by going to Charges > List , on your dashboard. To pay for your charges, you may pay manually by clicking on the Action button and proceed with your payment. Alternatively, you can email us at [email protected] for other payment options.
Are there any other charges applied ?
For normal usage, there are no other charges applied. But following is the list of other charges should you require extra service from us: – Change of Access Email – RM10.60 – Refund to your customer (Credit/Debit Card transaction only) – 1.5% – Change of Bank Account details – RM10.60 – MID request – contact […]
Can I have a lower transaction charge ?
Our Special Package offers a lower transaction rate for credit/debit cards at only 1.8% (or a minimum of RM0.65). If you believe that your business should have a lower rate, do not hesitate to drop us an email at [email protected] and we will have our representative contact you.
What is your transaction charge ?
We charge 1.5% for e-Wallet, 2.5% for Credit/Debit Card transaction (or a minimum of RM0.65) for each successful transaction, and 1.5% (or a minimum of RM1.00) for each successful FPX transaction.
What package do senangPay offers ?
Our package range from RM300 /year (Starter), RM450 /year (Advanced) and RM1,500 /year (Special). Learn more about our package difference here.
How do senangPay charge me ?
We only have two (2) charges. Annual subscription fees and transaction fees, refer here. Other charges are only applicable should you require extra services from us. No other hidden fees!
