How do I upgrade my package ?
In your senangPay dashboard, go to Settings and find the Subscription section. Click on “Upgrade Subscription” and select your preferred upgrade. The applicable fees will be displayed on the checkout page. Once payment is completed, we will update your package accordingly. For further details, read more here.
Are special rates offered to non-profit organisations?
Our payment solutions are available to non-profit organisations with standard charges and fees. If you wish to discuss rates further, please submit your inquiry here and one of our representatives will contact you.
How can I view and pay my charges?
To view your charges, go to the Charges > List section on your senangPay dashboard. To make a payment, click the Action button and follow the steps to proceed with payment. Alternatively, you can email us at [email protected] for further assistance.
Are there any additional charges?
Certain charges may apply for add-on services, advanced features or customisations. For more information, our customer support team is available 24/7. Please contact them at 03-2771 2707 or [email protected] for further assistance.
What are the subscription packages?
We offer two standard subscription packages—Starter and Advance, as well as a custom Enterprise package tailored to different business needs. For more details, please refer to our pricing page.
What are the charges or fees?
Depending on your subscription package, an annual subscription fee may apply, along with transaction rates based on the payment methods you choose. If you choose our custom Enterprise package, you can enjoy the lowest customised transaction rates. For more details, please refer to our pricing page.
