I only want certain payment options. Is it possible?
Yes, based on your subscription package, you can select and enable only the payment options you want to offer. Our customisable settings allow you to tailor the payment methods to best suit your business needs and customer preferences. However, there are no customised packages where you subscribe only to specific payment options. You will need […]
Can I subscribe on a monthly basis?
We currently offer yearly subscription options that provide better rates. By choosing our yearly package, you can start using the senangPay payment gateway inclusive of both popular e-wallet and FPX payment options for your online business for as low as RM199/year.
Can we start with the lowest package and upgrade later?
Yes, you can start with the lowest package and upgrade to a higher one as needed. Our flexible plans allow you to scale up as your business grows or as your needs change. Simply contact our support team at [email protected] when you’re ready to upgrade, and we’ll guide you through the process.
How do I upgrade my package ?
To upgrade your package, log into your senangPay dashboard, go to Settings and find the Subscription section. Under it, click on “Upgrade Subscription” and select your preferred plan to upgrade. The applicable fees will be displayed on the checkout page. After completing the payment, your package will be updated. For further details, read more here.
Are special rates offered to non-profit organisations?
Non-profit organizations can access our payment solutions at standard rates. If you’d like to explore specific rates or discuss details further, please submit your inquiry here and one of our representatives will get in touch with you.
How can I view and pay my charges?
To view your charges, go to the Charges > List section on your senangPay dashboard. To make a payment, click the Action button and follow the instructions provided to proceed with the payment. Alternatively, you can email us at [email protected] for further assistance.
Are there any additional charges?
Certain charges may apply for add-on services, advanced features or customisations. For more information, our customer support team is available 24/7. Please call 03-2771 2707 or contact [email protected] for further assistance.
What are the subscription packages?
We offer two standard subscription packages—Starter and Advance, as well as a custom Enterprise package tailored to different business needs and requirements. For more details, please refer to our pricing page.
What are the charges or fees?
Depending on your subscription package, an annual subscription fee may apply, along with transaction rates based on the payment methods you choose. If you choose our custom Enterprise package, you can enjoy the lowest customised transaction rates. For more details, please refer to our pricing page.