How do I reset or change my password?
Simply click “Forgot Password” on the login page and follow the instructions sent to your registered email to reset your password.
Can I add users or team members to access my account?
Yes, you can grant access to team members, enabling them to help manage your senangPay dashboard and account. For more information, visit our multi-users access guide.
Can I change or use my current senangPay account for a different registered business?
Each business requires a separate senangPay account. You are required to register a separate account for a different business. For more information, please contact our support team at [email protected].
Can I change the director’s details?
Please contact our customer support team at [email protected] for assistance. We will require the updated SSM registration for verification purposes.
How do I log in to my senangPay account?
To log in, visit our website and click the login button in the menu on our website, or click here. Enter your registered email and password to access your account.
Are special rates offered to non-profit organisations?
Non-profit organizations can access our payment solutions at standard rates. If you’d like to explore specific rates or discuss details further, please submit your inquiry here and one of our representatives will get in touch with you.
How can I view and pay my charges?
To view your charges, go to the Charges > List section on your senangPay dashboard. To make a payment, click the Action button and follow the instructions provided to proceed with the payment. Alternatively, you can email us at [email protected] for further assistance.
Are there any additional charges?
Certain charges may apply for add-on services, advanced features or customisations. For more information, our customer support team is available 24/7. Please call 03-2771 2707 or contact [email protected] for further assistance.
What are the subscription packages?
We offer two standard subscription packages—Starter and Advance, as well as a custom Enterprise package tailored to different business needs and requirements. For more details, please refer to our pricing page.
What are the charges or fees?
Depending on your subscription package, an annual subscription fee may apply, along with transaction rates based on the payment methods you choose. If you choose our custom Enterprise package, you can enjoy the lowest customised transaction rates. For more details, please refer to our pricing page.
