I only want certain payment options. Is it possible?
Yes, based on your subscription package, you can select and enable only the payment options you want to offer. Our customisable settings allow you to tailor the payment methods to best suit your business needs and customer preferences. However, there are no customised packages where you subscribe only to specific payment options. You will need […]
Can I subscribe on a monthly basis?
We currently offer yearly subscription options that provide better rates. By choosing our yearly package, you can start using the senangPay payment gateway inclusive of both popular e-wallet and FPX payment options for your online business for as low as RM199/year.
Can we start with the lowest package and upgrade later?
Yes, you can start with the lowest package and upgrade to a higher one as needed. Our flexible plans allow you to scale up as your business grows or as your needs change. Simply contact our support team at [email protected] when you’re ready to upgrade, and we’ll guide you through the process.
What should I do if I suspect a security issue with my account?
If you suspect any security issues with your senangPay account, please contact our support team immediately at [email protected] or WhatsApp us at 017-8244534. We have dedicated personnel to assist with security concerns and will take swift action to address any potential threats. For tips on staying safe online and recognising common scams, please visit our […]
What other certifications and memberships does senangPay have?
senangPay is proud to hold several important certifications and memberships: PayNet member: We are a member of PayNet, Malaysia’s national payment network, ensuring our services integrate seamlessly with the country’s payment infrastructure. Malaysia Digital status: senangPay holds the Malaysia Digital Status (formerly MSC Status), reflecting our commitment to digital innovation and our role in advancing […]
Do you provide 24/7 support?
Yes, our customer support team is available all around the clock to assist with your online business. You can contact us through the channels listed above or submit your enquiry here.
How do I contact your customer support team?
To contact our customer support team, you can e-mail us at [email protected], call our support line at 03-2771 2707, or WhatsApp us at 017-8244534.
What are the Bank Negara Malaysia regulations from senangPay meant for my online store/website?
Bank Negara Malaysia (BNM) regulations are designed to ensure the safety, integrity, and transparency of financial transactions. For your online store or website, BNM regulations with senangPay mean: Secure payment processing: We adhere to BNM’s guidelines to ensure secure and reliable payment processing, protecting your customers’ financial information from fraud and unauthorised access. Transparency and […]
What are the PCI DSS regulations from senangPay meant for my online store/website?
PCI DSS (Payment Card Industry Data Security Standard) regulations are designed to protect payment card information and ensure secure transactions. For your online store or website, PCI DSS compliance with senangPay means: Secure data transmission: We use encryption to protect payment card information during transmission, ensuring that data sent between your customers and our systems […]
Is senangPay compliant with any other regulations?
Yes, senangPay is compliant with several important regulations: 1. PCI DSS (Payment Card Industry Data Security Standard): We adhere to PCI DSS requirements to ensure the secure handling of payment card information and to protect against data breaches. 2. Bank Negara Malaysia (BNM) Regulations: senangPay follows the guidelines set by Bank Negara Malaysia to ensure […]
