Do you provide 24/7 support?
Yes, our customer support team is available around the clock to assist with your online business. You can contact us through the channels listed above or submit your enquiry here.
How do I contact your customer support team?
You can e-mail us at [email protected], call our support line at 03-2771 2707, or WhatsApp us at 017-8244534.
What is senangPay acquiring bank?
senangPay is registered with Bank Islam as our acquiring Bank.
Is senangPay registered with Bank Negara Malaysia?
Yes.
Do I need to have PCI DSS on my ecommerce website too?
senangPay has been certified with PCI-DSS level 2 certification. Which allow us to store credit card information. Your server does not need to have the PCI-DSS certification since the credit card information will be stored on our server. But, we need you to make sure that you are providing a secure environment (secure from any […]
What is PCI DSS? Is senangPay PCI DSS compliant?
PCI DSS is a set of security standards designed to ensure security. Read more on PCI DSS here. senangPay is certified with PCI DSS level 1 compliance, the highest level of compliance for this certification.
What make senangPay secure?
The PCI DSS applies to all entities that store, process, and/or transmit cardholder data. It covers technical and operational system components included in or connected to cardholder data. If you are a merchant who accepts or processes payment cards, you must comply with the PCI DSS. We maintain technical, physical, and administrative security measures designed […]
Are my customer’s data secure?
Yes. Security has always been our first priority and will be handled on the highest level of attention and immediate action will be taken upon any security implications to the overall system. Our system has been audited to be secure and we are currently in the process of getting certified for PCI-DSS compliance, which is […]
Are my data secure ?
Yes. Security has always been our first priority and will be handled on the highest level of attention and immediate action will be taken upon any security implications to the overall system. Our system has been audited to be secure and we are currently in the process of getting certified for PCI-DSS compliance, which is […]
Dispute Process overview
Read on Dispute Process here.
