Dispute Process overview
Read on Dispute Process here.
A customer has filed a dispute to his/her payment. What should I do?
Review the dispute and reply with your explanation of what happened. Respond quickly and include suggestions on how to resolve the dispute. Once a dispute has been opened, you and your buyer have 3 days to come up with a resolution. We don’t initiate or handle chargebacks – the buyer’s card issuer does, so that […]
I don’t want to accept any non-local card for my transaction, how do I do it?
You may open a ticket explaining reason of not accepting overseas card to be used. Compliance & Risk team will review your case depending on any risk associated with the nature of your business using non-local card payments.
