Dispute Process
Learn more about the process here.
A customer has filed a dispute for their payment. What should I do?
When a customer disputes a payment, it’s essential to act quickly and provide as much information as possible. Here’s what you should do: 1. Review the details of the dispute carefully and gather all relevant transaction information. 2. Respond promptly with a clear explanation of the transaction and provide any supporting documents (eg: receipts, proof […]
How do I prevent non-local cards from being used in my transactions?
If you prefer not to accept non-local cards for your transactions, please contact our customer support at [email protected] or open a support ticket explaining your reasons. Our Compliance & Risk team will review your request based on any potential risks associated with accepting non-local card payments for your business.
