I received an email/SMS saying that I have been charged by senangPay but I didn’t make any transaction. What should I do?
Please send your inquiry along with SMS/email of proof that your card has been charged by Simplepay Gateway Sdn Bhd, and our team will investigate the matter and contact you soon.
I’m a customer and I would like to request for a refund for a purchase made through senangPay. What should I do?
Please contact your merchant for a refund request.
The payment is declined by the customer’s bank. What should I do?
The customer/cardholder need to refer this to their respective card issuing bank.
How long usually a refund will take to process?
A refund process usually will take up 14 working days.
How do I make a refund to the customer?
To make a refund to your customer, you’ll need to click on the Request Refund located on each row of the credit card transactions. Then, a payment form will appear you may follow the instructions to complete.
