I received an email/SMS saying I’ve been charged by senangPay. What should I do?
Please note that this notification may have been automatically generated by the merchant’s (seller’s) senangPay system upon transaction. If you’re unsure about the origin of the transaction or it doesn’t match any recent purchases, please send us an inquiry along with the SMS or email proof showing that your card was charged by Simplepay Gateway […]
I’m a customer, and I would like to request a refund for a purchase made through senangPay. What should I do?
Please note that senangPay is a payment gateway that enables merchants to collect payments from their customers. For refund requests, the responsibility lies with the merchant (seller). Therefore, please contact the merchant directly for any refund requests.
The payment was declined by the customer’s bank. What should I do?
Please advise the customer or cardholder to contact their card-issuing bank for further assistance.
How long does a refund usually take?
Refunds typically take up to 14 working days to process.
How do I issue a refund to a customer?
To issue a refund, click on the “Request Refund” button located in the row of the specific transaction. A payment form will appear, and you can follow the instructions to complete the process. Please note that refunds are only available for card and eWallet transactions: Card refunds can be processed as per your needs. For […]
