What advantages do you offer compared to free entry payment gateways?
senangPay offers several key advantages over free entry payment gateways: Instant approval: Get started quickly with fast approval for your payment gateway. Enhanced security: We follow strict security protocols, including PCI DSS and Bank Negara Malaysia regulations, to ensure your transactions and data are fully protected. Comprehensive support: Our dedicated support team is available 24/7 […]
I only want certain payment options. Is it possible?
Yes, based on your subscription package, you can select and enable only the payment options you want to offer. Our customisable settings allow you to tailor the payment methods to best suit your business needs and customer preferences. However, there are no customised packages where you subscribe only to specific payment options. You will need […]
Can I subscribe on a monthly basis?
We currently offer yearly subscription options that provide better rates. By choosing our yearly package, you can start using the senangPay payment gateway inclusive of both popular e-wallet and FPX payment options for your online business for as low as RM199/year.
Can we start with the lowest package and upgrade later?
Yes, you can start with the lowest package and upgrade to a higher one as needed. Our flexible plans allow you to scale up as your business grows or as your needs change. Simply contact our support team at [email protected] when you’re ready to upgrade, and we’ll guide you through the process.
What should I do if I suspect a security issue with my account?
If you suspect any security issues with your senangPay account, please contact our support team immediately at [email protected] or WhatsApp us at 017-8244534. We have dedicated personnel to assist with security concerns and will take swift action to address any potential threats. For tips on staying safe online and recognising common scams, please visit our […]
What other certifications and memberships does senangPay have?
senangPay is proud to hold several important certifications and memberships: PayNet member: We are a member of PayNet, Malaysia’s national payment network, ensuring our services integrate seamlessly with the country’s payment infrastructure. Malaysia Digital status: senangPay holds the Malaysia Digital Status (formerly MSC Status), reflecting our commitment to digital innovation and our role in advancing […]
Does senangPay support international currencies and transactions?
No, senangPay currently only supports payments in Malaysian Ringgit (MYR). However, overseas customers can still make payments through senangPay as long as they are using Visa or Mastercard. While we do not support other international currencies, our platform is fully capable of facilitating transactions for international businesses. For more details on overseas payments, please visit […]
Which package should I choose based on my business scale?
For social sellers or micro SMEs: If you prefer to sell without a website or operate a micro-scale online store, consider our Starter package. This package includes FPX and e-wallet payment options with basic payment features, suitable for your needs. For small to medium-scale online stores or e-commerce businesses: If you run a small to […]
Can I customise features in my payment solution?
Yes, senangPay offers customisation options for certain features based on on your subscription package. For enterprises with high transaction volumes, consider our custom Enterprise package, which provides more extensive customisation, including features, transaction rates, API integration, and more. Schedule a meeting with our Enterprise team now to discuss your specific requirements.
Are there any fees associated with using these features?
Fees may apply depending on the payment features you use and your subscription package. For detailed information on fees and charges, please refer to our pricing page or contact our support team at [email protected].
